Using the Store

This store is Rotech's new online ordering system and has been designed to make purchasing consumable products from us quicker and simpler. 

At the moment any of our existing customers can purchase items through the shop by using their own dedicated log in.

Prices you pay online are no different to what you will pay if you place an order over the phone or via email. Note also that their are no credit card fees for paying online.

Your company will have a designated email address which you use to sign in to your account.

At the moment, we can only allow one email address per customer. To change what this email is, please contact us.

To request an account, simply send us an email to our sales department. We will create an account for you and send you a link to set up your password. Once created, you'll see the prices you'll pay when ordering with us.

Simply send us an email and we'll send you the link to reset your password

Our online store is an ongoing project and we will continue to add new products to the store once they’re ready. Sign up to our newsletter for the latest information on releases to the store!


Customers now have the option to pay using Credit and Debit cards.

Those with agreed payment terms can also choose to be invoiced as usual by selecting the option at the checkout.

We do not charge for our customers using Credit or Debit Cards.

You will still receive your invoice as normal when ordering online, you can expect this 3-7 days after dispatch.


Our order cut-off time is 2:30pm Monday to Friday. Any orders made after this may not be processed until the following day

If you need to change something on an order you've just placed, please contact us ASAP so we can amend it for you.

We ship our deliveries at 4pm, any changes requested after then cannot be fulfilled as they will have already left our premises.


For urgent deliveries, please call us directly on +44 1707 393 700

Please see our returns policy page, but in general this is dependent on the situation.

Once logged in, you’ll be able to see all orders you make through the store as well as their live status. You’ll also receive an instant purchase confirmation email from us when you order.

Any changes you make to your address when you checkout is saved and will appear correct next time you order.


You can view our full Privacy Policy here.

You can see the Terms and Conditions here.

For pricing queries please contact ASAP.

This item may not have been added yet, or we may not be able to sell it online.

For help purchasing something you do not see listed in our store, email 

Customer support

Available 8:30-5:30 Mon-Fri

+44 1707 393 700

Email us

We'll get back to you as soon as possible